Solutions Consultant

Commify

  • Nottingham
  • £35,000-40,000 per year
  • Permanent
  • Full-time
  • 24 days ago
  • Apply easily
Commify is a leading communication technology company that specialises in providing SMS, WhatsApp, Email, VOIP, and other communication solutions to businesses worldwide. With a presence in 9 countries including the UK, France, Spain, and the USA, Commify is committed to making business communication brilliant.We are seeking a Solutions Consultant to join our Professional Services at Commify. This role would be suitable for an individual experienced in a solutions consulting, pre-sales, technical account management or product owner/manager role. Ideally from within the software or technology industry but this is not essential.Your main responsibilities will include:
  • Working closely with sales team to support Professional Services sales cycle
  • Conducting customer needs assessments and providing technical expertise and guidance
  • Creating and delivering presentations and demonstrations to showcase the capabilities of our products
  • Assisting in the creation of proposals, Statement of Works, project plans and RFP responses
  • Collaborating with internal teams to ensure a smooth transition from sales to implementation and aftercare
  • Providing ongoing solution support to customers during the implementation and post-sales process
If you are a self-motivated individual with strong technical and communication skills, we would love to hear from you.RequirementsEssential Requirements:
  • Confident in a customer-facing environment, able to communicate across a range of stakeholder levels.
  • Strong customer questioning skills and comfortable working with ambiguity. Being able to understand customer needs and translate them into effective solutions.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Understanding of Software Development, APIs and project lifecycles.
  • Strong problem-solving and analytical skills.
  • Excellent time management and prioritisation skills, self motivated and able to work to tight deadlines. You will also need to be adaptable to changes across a varied workload.
  • Able to create stunning slide decks and presentations to WOW customers.
Desirable Requirements:
  • Technical background with knowledge of communication technologies and APIs
  • Experience with CRM integrations, API connectors or self-service workflow tooling
  • Basic web and mobile design and wireframing skills
  • Project management or co-ordination qualifications/experience
  • SQL/HTML/CSS/Javascript
Benefits
  • Competitive Salary up to £35-40,000
  • Professional Services Bonus scheme; £5,000
  • Private Healthcare & Dental
  • 27 days annual leave plus Bank Holidays
  • Birthday off work
  • 5% employer pension contribution
  • Free access for you and your family to Calm. A mindfulness, health and wellbeing App
  • Death in service (4x salary)
  • £350 Christmas voucher
  • Monthly/quarterly socials
  • Training & Development opportunities
  • Hybrid working

Commify