Personal Banker
First Farmers Bank & Trust
- Converse, IN
- Permanent
- Full-time
- Balance cash within teller drawer daily.
- Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone.
- Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
- Maintain a position of trust and responsibility by keeping all customer business confidential.
- Process cash advances; spring/fall property taxes; and wire transfers as needed.
- Processing/Ordering checks and all related products for customers.
- Provide quality customer service through knowledge of all bank products and services.
- Expand and retain bank customer relationships while growing new relationship from prospective customers.
- Educate new and existing customers about features and benefits of bank products and services. Proactively refer customers to appropriate personnel.
- Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications.
- Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs.
- Follow-up with all new accounts utilizing the 2-2-2 process.
- Input and process all new deposit accounts, including customer verification through ChexSystems.
- Assist in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
- Notary Public duties.
- Engage in personal development activities such as online learning and internal/external training to assist in career growth.
- The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
- Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations.
- Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail.
- This position requires dedication to customer service, by responding in a professional manner to customer questions and problems.
- Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting.
- Extended viewing of computer screens
- Moderate lifting up to 25 pounds
- Repetitive hand and arm movement
- Moderate business traveling