Operations Business Solutions, Consultant (Manager Level)
AIA
- 香港
- 長期
- 全職
- As of 30 November 2011
- Strategic and corporate planning to deliver Operations, transformation and digitalization objectives
- Drives and leads strategic program and the implementation of initiatives within Time Quality and Cost (TQC)
- Coordinate internal and third-party resources for the execution of projects with the definition of project scope and objectives
- Work closely with all relevant technical partners and ensuring feasibility
- Develop a detailed project plan to monitor and track progress for performing requirements analysis
- Ensure all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones
- Measure project performance, build and maintain comprehensive project documentation
- Oversee program plans to meet business needs as described in the program initiation documents
- Perform /monitor user acceptance test and quality control
- Escalate program risks when appropriate
- Share responsibility for budget management and accountable for resource planning
- Formulate quality assurance (QA) process on policy data; implements and monitor the defined QA process
- Identify opportunities to incorporate new technology and market practices to ensure efficient operations and maintain market competitiveness
- Collaborate overseas operation service team’s work efficiency and quality, may include on-site business visit
- Maintain a resourceful mindset culture and cooperative spirit within the team, leads and develops teammates with support and guidance
- Establish a relationship with stakeholders and partners to achieve Company and departmental objectives
- Provide leadership, training, coaching, and guidance to junior staff to ensure team members
- University degree holder (preferably in insurance, computer science and business fields) with minimum 7 years of working experience in insurance companies
- Strong communication, stakeholder management and leadership skills, able to motivate, coach, drive project progress.
- Excellent command of spoken/written English and Chinese (Cantonese and Mandarin)
- Excellent analytical skills, strategic thinking, able to contribute simpler and faster solutions and always puts customer at the center of decision making and day-to-day operation
- Proactively provides simpler, faster, more connected and agility solutions with strong stakeholder and relationship management skills
- You are required to obtain the relevant license(s) if your job involves regulated activities
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