Customer Happiness Email and Chat Support Specialist (Open to Fresh Graduates)
- Türkiye
- Kontrat
- Tam zamanlı
- Be an expert in all things customer service to support Canva's global users through fast, upbeat, and genuine responses across the modalities of chat or email in order to produce long-term customer loyalty and happiness.
- Craft accurate answers and solutions to customer queries, across all the spectrum in specialist operations from Accounts and Billing, Print Operations or Technical Support etc.
- Efficiently help resolve complex Canva user concerns using different Canva tools.
- Champion patience and empathy when engaging with users, coming from a desire to support them with their positive intentions.
- Collaborate within immediate teams, or other customer happiness verticals for cross-team projects and initiatives.
- Aligns with results-based performance; deeply understands prioritizing key performance indicators as an individual and as a team.
- Be an authentic Canva Ambassador, fully-equipped to represent Canva across both internal team communications and external customer engagement.
- Adapts to a 24/7 shifting schedule with an understanding of global customer support.
- You are a fresh graduate or you have relevant customer service experience in an email and/or chat support role with strong communication skills, both verbal and written.
- You preferably have exposure to a customer-centric environment within business-to-business or enterprise support transactions.
- You are organized and efficient, particularly when it comes to handling volume-inclined workloads
- You are a team-player, you can deliver individual results through collaboration and with a team goal in mind.
- You are self-motivated for growth and learning; can proactively put themself outside of their comfort zone.
- You are patient and empathetic to complement our core values of Be a Good Human and Be a Force for Good
- You are amenable to 24/7 shifting schedules, including rotating shifts, weekday rest days and split offs with an understanding of global customer support.
- Equity packages – we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
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