Housing Management Assistant
Two Saints
- Southampton
- £25,950 per year
- Permanent
- Full-time
- Look for creative ways to engage clients so that clients understand their obligations in paying rent and service charges
- Support clients to understand how their rent accounts work and any letters that they are sent regarding their rent accounts
- Be clear and honest with clients so they understand what happens when they get into arrears and how this could affect future accommodation options
- Provide appropriate support to clients to enable rent payments are made, for example supporting clients to complete budgeting plans.
- Maintain accurate records of all actions undertaken to support a client with rent expectations for current and former arrears
- Engage with the services providing support to the clients and work together to minimise the need for eviction due to non-payment of charges
- Have a proactive approach to prevent clients from accruing debts from the day they move in
- Support colleagues in learning how to take in rent payments
- Follow the policies and procedures in relation to clients rent to ensure all clients are treated fairly and equally
- Support the housing management team to turn around void rooms, report Health & Safety concerns and complete health & safety
- Uphold Two Saints core values & role model these in your daily work
- Work in partnership and promote positive relationships with stakeholders
- Follow all local & organisational policies in respect of housing management, H&S, & Lone working.
- Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property
- Maintain client records using relevant systems to a good standard
- Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
- Work flexibly across all areas of operation where required and prior notice given
- Any other reasonable task as requested by a member of staff
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self -motivate
- Passion for working in a client/customer facing role
- Knowledge of the benefits system and tenancy legislation
- Have an interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies