Quality & Technical Manager
Jonathan Lee Recruitment
- Oldbury, West Midlands
- Permanent
- Full-time
- Liaise with our sales team and fellow engineers to ensure customer requirements are communicated to Operations and actions are taken to accommodate these requirements.
- Deal with any internal or external quality issues generated from the sales teams or customers to a satisfactory conclusion.
- Production of Material Record Book (MRB), Inspection and test plan (ITP) and Electronic master supplier document registers (ESMDR) plus other oil and gas related documents as required
- Produce and maintain the Tube and Pipe departments technical reporting. ie NCR analysis in accordance with our ISO 9001 approval and report and present on a monthly basis at the MD’S /QA managers monthly review.
- Develop In-House training around tubular products and deliver such to vSM UK staff.
- Support the technical team during External Audits for ISO 9001 /45001 and AS 9120 plus customer related audits in areas specific to the tubular department
- Carry out internal audits and help maintain the audit schedule
- Carry out external audits on suppliers and sub-contractors and help maintain the AVL
- Support customers and sales staff during technical queries and support them fully in answering the questions to a satisfactory conclusion
- Work with colleagues to obtain oil and gas 1st tier suppliers approval and help maintain it.
- Write purchasing specifications and verify all goods received from our chosen vendors are supplied to us as per the purchase specification.
- Analyse data to pinpoint areas within the process that need improving and then work alongside Operations / Quality department to ensure the enhancements are made and continually audited.
- Be prepared to travel within the UK and abroad to support the sales team on technical issues and help sell and promote the products offered by us.
- Have a flexible work attitude to help cover holiday periods and sickness within the technical department
- Support and help train graduate engineers in the QA and technical disciplines.
- Mentor new starters / staff apprentices in the Technical admin role
- Maintaining control and updates of all appropriate specifications applicable to our ongoing business (technical library).
- Ensuring accuracy and quality of all test certification and relevant documentation
- Responsible for customer audits, inspection visits, customer approvals/registrations etc.
- Maintain control and update all appropriate specifications applicable to our ongoing business (technical library).
- Expedient handling of all technical and quality complaints.
- Mill liaison together with customer support, either directly or via sales representatives.
- Use laboratory equipment such as hardness testers when necessary
- Approve Sub contract requests on the share-point system related to tubular products
- Take reasonable care of your own and other people’s health and safety.
- Co-operate with your employer on health and safety.
- Tell someone (supervisor, or health and safety representative) if you think the work or inadequate precautions are putting anyone’s health and safety at serious risk.
- Support the company with environmental initiatives and any compliance issues.
- Consistent solid business ethics and integrity
- Excellent interpersonal and communication skills
- Diplomatic and negotiation skills
- The ability to work on their own initiative as business experience is gained, be pro-active rather than reactive
- Outstanding organisational skills with excellent attention to detail
- The ability to work under pressure
- The ability to work with personnel from all levels
- Numerical and IT skills
- Good team player willing to share their experience and knowledge with colleagues.