Field Service Engineer

ASML

  • 四川省成都市
  • 长期
  • 全职
  • 28天前
to the jobProvides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.Role and responsibilities1. Install/upgrade equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
2. Analyze applicability, accuracy and adherence to design specifications.
3. Recommend design changes or substitution of materials when appropriate.
4. Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
5. Handle install/relocation escalation after internal training , SR up to 85% for dry machine. 75% SR for handle & CT module of wet machine.
6. Perform administrative and coordination duties, including SO, Logbook, pass-downs, work orders, field service reports, system problem reports, and monthly reports.
7. Prepare written technical reports on an independent basis.Education and experience1. Bachelor degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related
2. 1~3 years’ working experience in field support, equipment related job in clean room, semi industry would be a plusSkills1.Laser and vacuum experience preferred.
2.Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking.
3.Oral and written English language skills highly recommended.Diversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Other information1. Flexibility to travel when needed2. Can work flexibly, overtime working and shift working
3. Should expect to spend more than 50% of the time inside the clean roomEOE AA M/F/Veteran/DisabilityNeed to know more about applying for a job at ASML? Read our .Diversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our .

ASML