Head of Fraud Prevention
TBI Bank GR
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Develop and implement effective fraud detection, investigation, and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience at application, point of sale and within client contact points.
- Formulate long-term direction and work from broadly defined objectives requiring significant creativity in developing strategic and tactical plans for achieving goals.
- Proactively identify fraud detection issues on both strategic and portfolio level, providing insights for analytical and modeling solutions.
- Make recommendations to senior management on matters of business-wide importance.
- Focus on development of the fraud risk management space and fraud loss mitigation techniques and principles.
- Leverage customer data to build fraud risk segmentation and mitigation strategies. Conduct analyses to identify gaps in authentication strategies and procedures and manage the implementation process across various credit products to affect change.
- Ensure that investigation resources and processes are in place, so that suspicious cases are investigated in a timely manner, ensuring that investigation results are accurately documented while adjusting fraud controls according to the conclusions drawn.
- Identify portfolio monitoring gaps and work with the reporting & analytics team to develop and build necessary reporting.
- Maintain substantial interaction with Sales, Underwriting, Collection, and any other relevant functional business partners or customer facing staff to optimize business strategies.
- Ensure that staff (e.g. Sales, Underwriting, Collection) is trained to recognize fraud signs and to take appropriate action.
- Lead cross-functional projects requiring broad business knowledge and long-term solutions to issues.
- Explore and assess innovative technologies and tools applicable for addressing emerging trends in fraud activities and review industry best practices in fraud risk, ensuring their relevance to the bank, while remaining up to date on new software technologies and developments.
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Proven experience in fraud detection and prevention.
- At least 5 years of experience in a managerial position.
- Experience ensuring compliance with regulatory requirements in the financial or fintech sector.
- Knowledge of relevant laws, regulations, and industry standards related to fraud prevention.
- Knowledge of fraud prevention technologies, tools, and methodologies.
- Ability to present complex fraud prevention concepts to both technical and non-technical audiences.
- Fluency in English with excellent written and verbal communication skills for effective collaboration with internal teams, external partners, and senior management.
- Proficiency in Microsoft Office and other relevant software.
- Strong analytical and problem-solving skills
- Action and results oriented.
- Opportunity to be a part of growing organization where you can see the difference you made!
- Competitive Salary
- A friendly environment & team of passionate multinational professionals. Don’t be surprised if you talk to 16+ nationalities @ TBI Bank!