Training Coordinator

• Ensuring you carry out your duties and responsibilities to the best of your ability.
• Integrate into a team environment and receive reasonable instruction from Store-All Supervisors/Managers.
• Set a good example to all personnel, whilst also communicating the importance of meeting customer, as well as statutory and regulatory requirements.
• Adhere to Store-All policies and SOP's at all times.
• Follow Store-All Health & Safety policies, and inform superiors of any safety issues identified/observed.
• Expected to adhere to all Store-All SOP's, Health & Safety policies, and inform superiors of any safety issues identified/observed.
• Deliver internal training to personal when required.

• Overseeing planning and supervising the Training of forklifts / reach trucks / magaziners (VNA's) / pallet trucks / floor washers.
• Creating and maintaining a training plan that measures Training On-Time and In-Full (%OTIF) and Training Effectiveness.

• Training Plan to be updated daily and planned trainings to be populated in advance 12 months into the future.
• Training needs analysis (TNA) to be performed annually using gaps from skills matrices and performance review development areas.
• Development of Skill Matrices for all warehouses for the roles of Operator, Team Leader, and Supervisor.

• Skill Matrices to be updated monthly to ensure they are relevant and completed training are inserted into the matrices.
• Warehouse Mgt and Supervisor to be trained on the Skill matrices to ensure they are aware of the gaps in their divisions and warehouses.
• Other Internal Trained Instructor:

• Responsible for creating training schedules and assigning jobs and training to other instructors.
• Review the competency of these instructors and implement a improvement plan if required to help develop their competency

• Comply with GDP, GMP and Quality requirements, as per Store-All SOPs and policies.
• Ensure that ISO9001, ISO 4500, GDP standards and customer requirements are always met and up to date systems and forms are being used as per below:

• All Trainings and Assessments are captured on official Store-all forms.
• Skill matrices when developed are brought through the CCF process and given an official Store-all document number.
• Completed trainings are stored in the shared team's folder and on Quality Shared Training element on SharePoint.

• Forklift Truck Inspections

• Performing weekly Forklift Inspections and perform weekly upkeep of machinery i.e. topping up batteries with water, etc.
• Warehouse Racking Inspections

• Perform Monthly/Quarterly Inspections on the racking in the warehouse to ensure compliance.

• Training People on scanners and the correct use of scanning all activities as per Procedures.

• Perform Morning on the Shopfloor Walks (One Warehouse per Week) to monitor people compliance to the FLT driving standards (GEMBA Walks focus on Behaviour).

• For non-compliance to standards ensure to have A behavioural discussion with the operators and the supervisor to enable the desired culture in terms of Safe operating of Equipment and minimising damage to racking and product.
• If the behaviour warrants refresher training plan in the training and if poor behaviour continues this is escalated to supervisor/manager as a performance issue.

• Be aware of Health & Safety compliance. High visibility vest, safety shoes and company ID badge to be worn at all times. Smoking is strictly prohibited in our warehouses, offices & canteens.
• Ensure that any Health & Safety issues are escalated to management / Supervisor.
• Total confidentiality must be maintained in all areas in relation to Store-All client information. No discussion with any client, supplier or third party in relation to another client or supplier content or information is allowed.
• Housekeeping/clean as you go.
• Health & Safety awareness.
• Adhere to safety requirements, as outlined in our procedures, Safety Statement and by law.
• Building security & alarms.
• Conduct/Support PAT testing once trained.
• Conduct/Support Racking Inspections once trained.

• Report continued poor behaviour in (as discussed in Behavioural Compliance) to the relevant supervisor/ manager.
• Perform in line with the area supervisor 1:1 periodic appraisal with direct internal Instructors.
• Provide feedback to supervisor in terms of Training assessments and performance of forklift truck training to enable the supervisor to incorporate development if needed into the 1:1 discussion with warehouse operators.
• Reporting issues (raising Investigation Reports).
• Arranging workload, staff and overtime if required.
• Maintain training data base for all associated training and skills matrices.
• Issuing certificate of competencies for M.H.E training

• Stakeholder Engagement:

• The ability to collaborate with Quality, Warehouse Managers, Supervisors, Operators, and operations manager and to keep them informed of the status of the training plan, assessments, and effectives outcomes.
• Excellent Interpersonal Skills:

• Ability to be assertive when needed to address compliance or behavioural concerns around safe and effective operating of equipment.
• Ability to share reports on the progress and outcomes of the trainings.
• Ability to Listen and Understanding training needs and requirements to enable effective deployment of relevant trainings.

• Prioritization and Agility:

• Ability to prioritise your schedule in order to plan and deliver the training requirements.
• Ability to be flexible and agile e.g. change shift if required to deliver urgent training and promptly adjust schedules of required.
• Have excellent planning and problem-solving skills.
• Always Striving for excellence by continually seeking ways to improve the role to make it more effective.

• Training %OTIF documented monthly using the Operations KPI Database
• Training Effectiveness to be documented Quarterly.
• Skills Gaps closure % Gap closure Monthly.

• Must have instructor certificate in training: Counterbalance, Reach Truck, VNA, PPT
• Manual Handling Certificate, Instructor level.
• Must have minimum 3 years' proven Instructor experience.
• Train the Trainer' Certificate desirable.
• Must have excellent written & Verbal communication skills.
• Must have excellent organisational, planning, and problem-solving skills.
• Must have Intermediate IT knowledge with excellent data input skills with attention to detail.
• Must have the ability to work within a shift pattern when required.
• Must possess a valid driver's licence.
• Proficient in GDP.

Store-All Logistics