Engagement Coordinator
Pepperdine University
- California
- Permanent
- Full-time
As a staff member in Student Affairs who works closely with students, this person serves as a Christian role model to students.Duties
- Responsible for HRL events: planning, purchasing, setting up, cleaning up, etc. Expected to recruit staff to assist in events as needed. This includes participation in the Office of Admissions, Orientation events, and similar events.
- Responsible for the general first impression of the office environment, website look, housing portal, social media accounts, marketing efforts including physical materials, parent program newsletters, and marketing events. Work closely with the Communications Coordinator to ensure all outreach and communication to students are consistent.
- Provide support to the front desk in response to students and parents inquiring about billings, meal plans, room assignments, room changes, covering front desk phone calls, etc. Help settle disputes and complaints, de-escalate conflict situations.
- Supervises student worker(s) specifically with social media, marketing and programming. Additionally, responsible for the development of student worker(s) skills and abilities.
- Outreach and engagement with campus partners to support different populations including prospective students, new students, parents, graduate students, etc.
- Ensures timeliness of items edited on the website including housing terms and conditions. Keeps a departmental calendar that projects dates and deadlines a minimum of two years out.
- Maintains records and confidential information for the housing office.
- Advises Director of Housing Operations on themes surrounding student and parent feedback. Make recommendations for policy change or exceptions.
- Perform other duties as assigned.
- Uphold University mission through work performed.