Head of Global HR Operations
Sinch
- Stockholm
- Permanent
- Heltid
- Develop responsibilities and tasks for HR Operations, in close collaboration with stakeholders.
- Design and build the optimal ways of working and organizational structure for the future HR Operations team.
- Allocate resources effectively to support team priorities and objectives.
- Be accountable for end-to-end delivery and performance of HR services delivered by HR Operations, making sure that the service meets company needs, is aligned with the Sinch Strategy and People Priorities, and complies with relevant regulations.
- Lead and own the design of the HR Service Delivery model that serves employees and managers in all Sinch locations across APAC, EMEA and Americas, liaising with stakeholders both within and outside of HR.
- Be a driver of new automation initiatives and changes to ways of working across HR Operations, with the goal to improve efficiency.
- Continuously streamline, globalize and digitalize administrative and transactional HR processes through new technology solutions / AI and improve ways of working based on data and user feedback.
- Lead the Global HR Operations team and build a positive and inclusive team culture.
- Own and oversee the Global HR Operations budget.
- Be part of the global HR Leadership Team and actively contribute to the global Sinch HR strategy and priorities.
- Have significant experience of establishing and leading HR Operations / HR Shared Services in an international environment, preferably gained in a dynamic, matrix and change oriented global organization.
- Are an experienced leader, having led people in different parts of the world.
- Have experience from leading HR projects from initiation to completion, including planning, budgeting, implementation, and evaluation.
- Have proven ability to lead and manage organizational transformation, including process improvements and organizational change.
- Have a University degree in Human Resources, Business Administration, or equivalent
- Fluency in English is required.