Hotel General Manager - Hotel

• Ensure guests receive outstanding service from arrival to departure.
• Respond promptly to guest inquiries, concerns, and feedback to resolve issues and enhance guest experience.
• Implement guest satisfaction initiatives and monitor feedback channels to continually improve service quality.

• Oversee daily hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable).
• Develop and implement operational policies and procedures to optimize efficiency and productivity.
• Monitor hotel performance metrics, such as occupancy rate, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room), and take corrective actions as needed.

• Develop and manage the hotel budget, forecasting revenue and expenses to achieve financial targets.
• Implement strategies to maximize revenue, including pricing strategies, upselling opportunities, and cost controls.
• Review financial reports regularly and take proactive measures to address variances and improve profitability.

• Recruit, train, and supervise hotel staff, ensuring they deliver exceptional service in line with company standards.
• Foster a positive work environment that promotes teamwork, communication, and employee engagement.
• Provide ongoing coaching and performance feedback to staff, recognizing and rewarding achievements.

• Collaborate with the sales and marketing team to develop and execute strategies to attract and retain guests.
• Participate in local community events and establish relationships with corporate clients, travel agencies, and online travel agents.
• Utilize digital marketing channels and social media platforms to promote the hotel and drive bookings.

• Ensure compliance with all local, state, and federal regulations governing hotel operations.
• Maintain a safe and secure environment for guests and staff, implementing proper security protocols and emergency procedures.
• Conduct regular inspections of the property to identify and address any safety hazards or maintenance issues.

• Previous experience in hotel management, with a strong Rooms Division background and hands-on housekeeping knowledge.
• Highly organized and polished, with a keen attention to detail and an ownership mindset.
• Financial acumen and business-minded approach, with a proven track record of achieving financial goals.
• Choice Hotel experience preferred.
• Excellent communication and interpersonal abilities, with the ability to inspire and empower team members.
• Proficiency in hotel management software and Microsoft Office suite.
• Knowledge of revenue management principles and industry trends.
• Flexibility to work evenings, weekends, and holidays as needed.

• Competitive salary and bonus potential.
• Comprehensive benefits package.
• Opportunities for professional development and career advancement.
• Discounted rates at their sister properties worldwide.
• Vibrant and diverse work environment in one of the most iconic destinations in the world.

JRoss Recruiters