Lettings Negotiator - BTR

Deverell Smith

Qualifications, Skills and Experience:

Previous Sales experience and delivering exceptional customer service is desirable
Demonstrable knowledge and understanding of residential lettings is essential
ARLA level is 3 qualified is preferable
Experience of working in an administrative role managing a high volume workload is essential
A strong team player who is self-motivated, industrious and works well under pressure.
Detail oriented, able to set priorities, complete simultaneous projects and ability to meet tight deadlines - strong time management and organisational skills
Proven numeracy skills with a good academic record
Computer literate including minimum Intermediate standard when using Microsoft packages, Outlook, Excel & Word
Previous database experience would be beneficial
Excellent communication skills, able to communicate effectively in both written & oral, at all levels, internally and externally

Daily

Check voice mails/ emails and/or delegate to relevant team member
Ensure appropriate marketing collateral is displayed in leasing office and amenity area
Run and/or prepare reports on daily lettings activity
Participate in morning lettings meetings

Property Release & Portals

Orderly release of Apartments to 'market' (website, Property portals) as per Lettings Manager instruction
Work with Lettings Manager to ensure website and portals display a range of units, aspects, size, layout and price
Ensure properties have correct photos & property descriptions before releasing to market and portals
Upload Property photos on system
Select and upload (pre-written) property descriptions and apply to units on system
Ensure incentives ('specials') are applied correctly in system before releasing properties to the market
Audit Property Portal adverts to ensure pictures, information displayed and rents are correct and accurate
Rotate adverts where necessary to ensure adverts are always on the first page / or no advert remains for more than 14 days

Qualifying and Viewing

Attend viewings, negotiate and close
Assist applicants with application queries / issues
Assist applicants with progressing offers
Ensure all applicants and guarantors have been grouped into the relevant offer
Communicate with all parties and manage expectations of referencing from the get-go

Auditing & Compliance

Carry out right to rent checks and complete details in system for follow up checks
Spot checks of applicant & viewing notes
Ensure all documents are audited to meet KPIs

General