Front Office Manager - Villa Agrippina a Gran Melia Hotel
Meliá Hotels International
Roma
Tempo indeterminato
Full time
16 giorni fa
“The world is yours with Meliá”Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟Job MissionThe Front Office Manager will effectively and efficiently manage Guest and Customer inquiries and maximize revenue opportunities through upselling techniques with Guests. A Front Office Manager you will handle ,professionally and effectively, luxury customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability.What will I have to do?Work with Housekeeping, Maintenance, Reservations and Events Teams to develop a strategic room allocation planManage theFront Office Department to meet and exceed budgeted targets and to exceed guests expectationsMonitor upselling variance, constantly, to identify areas of concern and build an approach to maximize revenueOpening and closure of PmSeek opportunities, actively, toexceed guests expectationsDevelop the Front Office Team to ensure the constant delivery of excellent Guest and customer serviceRecruit, select, and train Team MembersWhat are we looking for?Previous experience leading a busy Front Office Team in a competitive marketKnowledge of Opera / Opera Cloud as a mustExcellent team approachExcellent organizational skills with a high level of accuracyExcellent communication skills and ability to build effective long-term relationshipsAnalytical approach to workStrong atention to detailAbility to work independently, prioritize work and ask for clarification when neededStrong work ethicExcellent oral and written communication skillsProficiency with MS Word, Excel, PowerPointExcellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.Ability on complaint handlingUniversity Degree according to the positionHigh Level of English, required level c1/c2Basic mathematical skills for report and other calculations.Must be able to work flexible days and hours, including weekends and holidays.Able to perform tasks several tasks simultaneously._Because belonging to the great Meliá family is being VIP 🌟You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you. 😉At Meliá we are all VIP 🌟Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.If you want to be “Very Inspiring People”, follow us on:- - - -
