
Consumer Care Specialist
- 서울시
- 정규직
- 풀타임
- Conduct daily operational review of contact handling systems and monitor consumer management.
- Support readiness for new initiatives through monitoring of brand initiatives, collaboration on FAQ creation, and maintenance of consumer facing articles.
- Guide vendors to help enable consumer fulfilment, brand and product knowledge and to assess internal operational metrics aimed at delivering high quality operational excellence.
- Manage knowledge database to maintain and update product lineups and information.
- Enable budget administration and tracking to drive vendor partnerships smoothly.
- Minimum Diploma education
- Proficient in spoken & written Korean and able to communicate in English
- Able to fully prioritize and work with a high degree of agility & flexibility
- Strong analytical skills to make logical connections
- Able to deliver with daily operational excellence and diligence in timeline
- Have collaboration skills and go beyond to help others