Sales Manager

• Defines the activities and of his/her team and monitors the priorities

• Defines the objectives to be achieved for the next period

• Follows-up the progress of the activity with a special attention to:
• prices and contractual relationship
• Productivity (product and process)
• Changes
• Claims
• Tooling (customer orders, internal validation, registration after customer payment)
• Cash situation and overdues

• Supports the team member in their activity with the customer by participating regularly to customer meetings (progress reviews, quality reviews, commercial global meetings)

• Defines the escalation process for any subject (internally, externally) and intervenes

• Ensures proper documentation of all prices and written communication to customer

• Checks coherence of all offers and validates offers regarding technical changes and mandated components

• Coordinates or takes directly in charge the process productivity and product productivity negotiation

• Ensure follow-up of the productivity negotiation, in particular that the conditions defined during the negotiation are respected by both parties (customer and Faurecia)

• Alerts internally if the activities related to product productivity will not reach the targets committed to the customer

• Ensures that a commercial agreement is reached with the customer about changes before change introduction or launch within Faurecia

• Supports claims negotiation at the appropriate level at the customer (missing production, raw material...)

• Trades off the claims in the global negotiation for an acceptable deal within Faurecia

• Interfaces with the customer at 1st management level

• Develop the relationship with his/her direct counterparts at the customer and with the assigned contacts by the sales network

• Ensures distribution within Faurecia organisation (inclusive purchasing) updates on program time schedule, production planning especially volumes

• Ensure that a proper documentation and storage are maintained

• Clarifies the situation of the tooling at the end of serial production of the product and at the end of the life time of the product

Faurecia