Team Head of Collections
EastWest Bank
- Taguig City, Metro Manila
- Permanent
- Full-time
- Location: BGC, Mandaluyong City, & Makati City
- Corporate Title: Team Head - Collections
- Work Arrangement: Onsite
- Manage the performance and target attainment of collections officers, specialists, or associates.
- Ensure cost-effectiveness and productivity of in-house or external collections agencies, achieving budgeted flow rates and outflows by building stable teams.
- Establish professional engagement with agency owners, providing strategic directions to meet common goals and objectives.
- Offer coaching and feedback to in-house or agency personnel.
- Conduct training needs analysis and provide necessary training to address key opportunities.
- Candidate must posses a Bachelor's/College Degree.
- Possess at least 3 years of working experience in Collections, specifically in the role of Agency Coordinator/Repossessor.
- Have at least one (1) year of collections experience in a supervisory capacity.
- Demonstrate at least three (5) years of overall collections experience.
- Include at least one (1) year of client management experience.
- Demonstrate detailed, results-oriented, and self-motivated qualities with strong analytical, negotiation, and problem-solving skills, supported by collections-related work experience, as an advantage.
- Applicants must be open to working onsite, with office locations in Filinvest Building, Mandaluyong (near MRT Ortigas Station), or PBCOM Tower, Makati City.
- Career development and training opportunities
- Competitive salary package and benefits
- Performance-based incentives and recognition programs to reward high-performing individuals
- Opportunity to work with industry experts and be mentored by them
- Defined career progression paths to guide you in your professional growth