Fibre Coach
Circet
- Surrey
- Permanent
- Full-time
- Coach the team to correct any behaviours impacting on performance. Review any issues with the engineer, record the actions taken and if non- compliance persists liaise with AOO/ Operation Managers to instigate a PIP
- Investigate any complaints and provide details to the AOO. Establish facts with the engineer concerned and carry out coaching if required.
- Be responsible for carrying out any Assurance VIP visits or special requests from SMC.
- Support AOO with line manager duties as requested, or to provide holiday/sickness cover including carrying out absence/ return to work/ duty of care interviews and documenting these before sending to HR and Operations Managers.
- Assist AOO's with audits as requested, reporting back relevant feedback.
- Ensure all communications and briefings are read and understood by engineers.
- Pick up jobs as necessary to support the overall efficiency of the operation including engineer absence and Ad Hoc work.
- Work with the training department and Operations Managers to deliver training to the teams and upskill on new products, task types and clients.
- First point of contact and support for any New Starts on the team, providing a positive onboarding experience
- Responsible for audits such as Health & Safety, Van, Stock and Tools
- Aid Stores Department with Leavers audits and LTU, de-stocking of vans and stock for new starts.
- GCSE grade or Scottish equivalent
- Ability to coach employees. Ability to communicate fluently with the customers and should possess good customer service skills
- Minimum two years' experience working within the Telecoms / Utilities industry preferably at a supervisor level
- Should possess ability to interpret technical issues through the non-technical description provided by their customers
- Good working Knowledge of work management systems and windows (Excel/Word)
- Good awareness of Health & Safety and Quality Assurance Procedures
- Recognise people's right to privacy and dignity, treating every person with respect.
- Willingness to embrace integrated model and new ways of working
- Sound Telecommunication Knowledge
- Effective Leadership and communication skills.
- Self-motivated, able to motivate others effectively Professional & technical expertise enthusiastic, passionate, patient and should be a critical thinker.
- Should possess good logical skills and ability to prioritise tasks depending upon the emergency situation