Account Executive, Community Account Sales
- Pittsburgh, PA
- Permanent
- Full-time
- Secures new and maintains existing commercial internet, video and voice services. Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, door-to-door canvassing, customer referrals and partner relationships.
- Provides exemplary customer service in order to build and maintain strong relationships between customers and the Company. Addresses complaints quickly including billing and service issues; provides prompt follow up and advises management of any situation outside position's scope of authority.
- Manages contracts including renewals and new contracts. Reviews all associated documentation for accuracy. Reviews assigned territory to ensure all customers are contacted on a prescribed, periodic basis.
- Assists in the preparation of project status reports and maintains accurate sales/service records and customer activity records.
- Keeps current with developments within the industry. Monitors and evaluates competitive services and products.
- Makes presentations to Managers and Developers and attends meetings and social functions to maintain a high level of visibility for the Company.
- Achieves and exceeds assigned sales and business quality objectives.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.