Qualifications And Skills 1-3 years of experience in a customer care or customer service management role Excellent verbal and written communication skills in English Strong leadership and managerial abilities Ability to handle challenging customer interactions with empathy and professionalism Strong problem-solving and decision-making skills Proficiency in using customer relationship management (CRM) software Ability to work under pressure and meet tight deadlines Bachelor's degree in a relevant field Roles And Responsibilities Oversee the daily operations of the customer care department, ensuring efficiency and productivity Manage, train, and evaluate a team of customer care representatives Develop and implement customer service policies and procedures to enhance customer satisfaction Handle escalated customer inquiries and complaints, ensuring timely resolution Maintain a high level of product knowledge to effectively answer customer inquiries Collaborate with other departments to ensure streamlined processes and excellent customer service Monitor and analyze customer feedback and data to identify areas for improvement Prepare and present reports on customer care operations and performance Stay updated on industry trends and best practices in customer care management