Hire Desk Controller
Nationwide Platforms
- Cardiff
- Permanent
- Full-time
- Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution.
- New account opening and onboarding of new customers
- Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.
- Follow up of open quotes to drive revenue performance within the allocated region
- Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes
- Understand and articulate product range (customer gets the right machine for the job).
- Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience
- Deal with all customers queries quickly, efficiently and cost effectively.
- Respond/Resolve/Escalate customer related problems or service issues owning through to resolution.
- Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment
- Hard working with a high level of customer focus
- Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers
- Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer
- Proactive, high energy team player, ability to work closely with colleagues at all levels.
- Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms
- Strong verbal and written communication skills, who can work will with colleagues and customers of all levels
For further information please contact the Recruitment Team on 01455 206808 or recruitment@nationwideplatforms.co.uk