Pharmacy Operations Lead Representative - Express Scripts
The Cigna Group
- Saint Louis, MO
- Permanent
- Full-time
- Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
- Serve as the first line resource for questions/issues from team in coordination with supervisor; demonstrate leadership qualities consistent with the company values.
- Effectively manage issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.
- Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
- Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material; Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions.
- High School Diploma or equivalent
- Minimum of 3 years of relevant working experience in a pharmacy dispensing setting.
- 1 year leadership or team development experience preferred.
- Missouri State Pharmacy Technician license required.
- General PC knowledge: Microsoft Word, Excel, PowerPoint, and email skills.
- Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
- Strong attention to detail with good organizational skills.
- Excellent verbal and written communication skills.
- Willingness to work a flexible schedule to accommodate heavy work volumes.
- Ability to stand for extended periods of time.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.