Head of Transformation- Leeds
Engie
- Leeds
- Permanent
- Full-time
- Leadership responsibility of the divisional Change function which includes business change, IT projects, business improvement and Management Information.
- Define, implement, and communicate the business change strategy to enable the division to achieve its objectives.
- Define and implement new projects and programmes of change that will grow the divisions market share.
- Works with the IT Delivery function to monitor and review progress across the delivery portfolio for the Division
- Communicate the Change work schedule and manage expectations in the business, communicate progress updates, assist with resolving hurdles and gain business decisions
- Collaborate with the Head of IT to identify IT projects with the business, work with Enterprise and Solutions Architects to develop a strategic technology roadmap, gain business sponsorship and initiate IT projects via the governance process.
- Deliver projects using the appropriate agile project management methodology, learning & iterating frequently
- Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of all teams in the division
- Define and deliver significant improvements in our customer experience and cost to serve across Energy Supply.
- Identification/collation of potential business improvements within Energy Supply in respect of processes and supporting systems for management of existing and new market segments.
- Define and deliver the divisional Management Information strategy, creating the target state reports enabling business insight and improved controls
- Contribute to the definition and delivery of the divisional Data Quality strategy, ensuring the commercial value of the data is being protected and utilised.
- Accountable for the creation of business cases for new strategic programmes
- Determination and reporting of realised business benefits
- Ensure business process documents are updated in preparation for business change (such as Continuous Improvement Process (CIP) documents and Operational guides)
- Ensuring that all business users are effectively trained on new business process, to effectively integrate the new processes.
- Leadership of large-scale Change programmes
- Previous experience of the Energy Industry, preferably B2B markets
- Previous demonstrable experience in successfully dealing with senior stakeholders up to Board level
- Experience in managing challenging and complex client & supplier engagements
- Identifying and driving large-scale continuous improvement programmes
- Proven leadership of change and IT functions
- Proven experience in delivering digital projects and products
- Proven experience using a range of agile project management methods
- Degree level (or equivalent) in a relevant discipline or specific related experience
- Exceptional communicator and experienced in managing multiple challenging stakeholders with an ability to shape and influence decisions at executive level.
- Ability to translate IT issues in a simple and effective way for the business to understand
- Lead key supplier relationships and influence contract negotiations, change and improved relationships
- Knowledge of electricity and gas UK Retail business processes and systems preferable
- Knowledge of project development processes
- Programme Management skills (e.g. Prince, MSP, Agile, Leading SAFe)
- Understanding of Lean Management (e.g. Lean Six Sigma, TQM )