Provide support to the GM in the implementation in their business units of the defined action plans, executing the tasks assigned to them, in order to optimise the operation and customer satisfaction, with supervision of their results.支持总经理在运营部门实施既定行动计划，执行分配给他们的任务，以优化运营和客户满意度，并监督其结果。Being part of the hotel's operational committee and ensuring the operational excellence of their business unit together with the GM.作为酒店运营委员会的一员，与总经理一起确保运营部门的卓越运营。Able to provide feedback to the GM on operational departments to include in the projection based on previous experience.能够根据运营经验向总经理提供有效的计划建议和有关运营中的真实反馈。Participate in the implementation of Inhouse Sales / Upselling actions in the daily operations, in order to improve revenues, as well as the financial results of the hotel, with supervision of the results.在日常运营中参与实施内部销售/增销活动，以提高酒店的收入和财务业绩，并监督结果。Able to support the GM and sales team on inspection visits where assistance is required to ensure the success of the same.能够在需要协助的情况下支持总经理和销售团队的到店拜访/参观，以所有拜访/参观成功进行。Support GM in coordinating the operation of all areas including Guest Experience vision in sensory architecture, music, setups, etc.支持总经理协调所有区域的运营，包括感官建筑、音乐、布置等各方面的客人体验。Provide support in the supervision of the lodging area (cleaning of rooms, public areas, laundry, reception , concierge and recreation).对房务部门的管理提供支持(房间清洁，公共区域，洗衣房，前台接待，礼宾服务和康乐部等)。Provide support in the implementation of the product standards, service and F&B attributes defined by Hotel Services, monitoring the results.制定酒店餐饮部的出品标准、服务标准和餐饮属性，并监控结果。Support GM and F&B in ensuring the profitability of the operational departments and maximising in-house revenues.支持总经理和餐饮部确保盈利能力最大化和酒店内部收入最大化。Participate in service culture and brand induction sessions for the hotel team.参与酒店的服务文化和品牌标准培训。Ensure customer experience and satisfaction with the loyalty programme, ensuring the delivery of benefits, based on detailed guidelines.根据酒店政策和操作标准，确保客户对忠诚度计划的体验和满意度。Ensure the implementation of sustainability projects or initiatives in the hotel.