We are looking for a Supervisor who will have the responsibility for overseeing key NYAS Helpline services.You will ensure a first-class response is provided to every contact made. Responsibilities will include evaluating team and individual performance, monitoring all helpline activity and being readily available to provide support to team members as well as assisting management with any helpline-based enquiries.For more information, please view the attached job description below.In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the job description attached. Requirements include:
Proven experience of working as a call handler in a call centre, customer services or similar position.
Proficient in MS Office and database/software programmes.
Knowledge of general office practices and procedures.
Ability to communicate effectively and to a high standard both orally and in writing to a wide range of people.
Ability to remain calm, confident and professional.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.We reserve the right to close this vacancy early once we receive a high number of applications.As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.Work with us to help change young lives.Telephone: Email:
