Senior Guest Experience Sales Specialist
- Huntington Beach, CA
- Permanent
- Full-time
- Feeling under the weather, we’ve got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
- Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
- 401(k) Profit Sharing Plan with a Generous Company match!
- Pet Insurance to help keep your furry friends happy and healthy
- Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
- Financial Planning, Voluntary Legal Benefits and Wellness Plans
- We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
- Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
- And so much more!
- Actively enrolled and successfully participating in Bob’s Blueprint
- Successfully completed Bobs learning modules on Building Safety
- Open and close Bobs buildings according to Bobs Policy and Company expectations
- Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations
- Practice “Management Involvement” consistently to assist in practicing a service centric sales experience and provide warranty: Bob’s Goof Proof and ancillary service to meet Customer demands.
- Maximize average ticket through engagement and utilization of financial services and tools such as tablets, according to the Bob’s Way.
- Actively drive sales by leveraging the learning opportunity through Bob’s Huddles and Drills
- Passionately pursue Bob’s Focus Five initiative to meet Customer needs and Company expectations
- Practice Bob’s Mystery Shop Guidelines to meet Customer needs and Company expectations.
- Practice Bob’s 7 Steps of Selling to ensure every Bob’s Customer has a consistent service centric experience
- Engage in ongoing E- Learning and other training modules provided by Bob’s to continue to educate and enhance product knowledge
- Actively build the Bob’s Brand by asking Bob’s Customers to rate our service
- Engage and complete the sales process and Customer centric service by ensuring that all required processes are completed accurately and timely
- Work to ensure that Bob’s Showroom is Customer centric ready at all times
- Know the competition in an effort to serve Bobs Customer with no phony gimmicks, honesty and integrity
- Arrive at work on scheduled days, on time and ready to greet Bob’s Customers according to business needs
- Ability to drive sales with enthusiasm and according to the Bobs Way
- Ability to handle concerns in a positive environment
- Ability to build relationships
- Proven analytical and problem solving skills
- Ability to work within a Team
- Ability to lead a Team
- Ability to present product in a retail environment
- Excellent listening skills
- Proven ability to achieve goals
- Customer Service experience
- Commission Sales experience
- Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 25 lbs. without assistance
- Ability to move throughout all areas of stores
- Move objects up to 50 lbs. with or without reasonable accommodations
- Stand or sit continuously to perform job functions