CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service
Kotak Mahindra Bank
- Thane, Maharashtra
- Permanent
- Full-time
- Handling customer queries / complaints primarily on emails.
- Adhere to agent-level Service Level Agreement (SLAs) specific by the process.
- Ensure adherence to time schedules (Turn Around Time).
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
- Provide inputs to improve work procedures that can enhance overall team performance.
- Willingness to learn and a flair for knowledge.
- Attitude of continuous improvement.
- Excellent communication skills - Written & Verbal.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
- Graduate.
- Willing to work in shifts.
- Confident person.
- Should be able to establish rapport quickly with peers, managers & customers ยท Posses an upbeat , positive can-do attitude.
- Great listening skills and strong communication abilities.
- Ambition, Energy, self-starter, Fun.
- Innovation and Learning.
- Integrity.
- Team player: Candidate must be able to work effectively with all levels of the organization.