Field Service Technician
LG Electronics
- Milpitas, CA
- Permanent
- Full-time
- Monthly bonus potential based on performance
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
- Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
- Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
- Immediately and accurately process paperwork and perform data entry upon completion of each job
- Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
- Minimum 1 year experience in a technical role (Field Service preferred)
- Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
- Experience in the use of tools, and diagnostic test equipment
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues
- Valid Driver’s license in good standing
- Ability to obtain appropriate EPA Certification
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds