Team Manager IT (m/f)
BASYS IT-Service GmbH
- Veghel, Noord-Brabant
- Vast
- Voltijds
- Decisions relating to the coordination, execution and prioritization of task
- Reports to and provides information to the line manager regarding activities and plans.
- Responsible for keeping IT service delivery metrics and key performance indicators
- Ensuring that incident, change and request management procedures are adhered to by monitoring metrics, providing training and coaching to team members
- Maximize use of the current IT Service Management tools to accurately identify each incident, request, problem, change, or asset record while ensuring accurate documentation is entered for each record
- Primary contact and 1st point of escalation for key stakeholders of our customer
- Updating Team availability plans and contribute to monthly payroll and service reporting
- Easy work from home-hybrid system
- Flexible working hours including time account
- Subsidies for job tickets
- Possibility of online further training
- Corporate benefits