Operations Systems Specialist

Virgin Australia

Brisbane, QLD
Permanent
Full-time

20 days ago

Full-time, 18 month Maximum-Term contract in Brisbane, with potential for extension. We are open to Sydney and Melbourne based candidates that are willing to travel to Brisbane once a fortnight.Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.What you'll be doingThe objective of the Operations Systems Specialist role is to be an expert in core Airline Operational systems, specifically for Guest Services (Airport) and Cabin Crew. You will have or will gain strong functional and technical knowledge about these systems, including skills that will allow you to configure and test solutions to meet business needs.Ideally you will also have strong knowledge of the business processes for the Operations areas that you support to assist in identifying continuous improvement opportunities. Collaboration is a key component of this role, amongst your team and division, across the wider business and with system vendors. You will gather and translate business requirements into solutions, translate the technical to the end user and ensure our systems are set up to support Operations teams and enhance operational capability.Continuous improvement is your middle name. You will be encouraged to be creative, to think of innovative solutions and have the spirit to keep striving for better. This means you will be able to see the end goal and have an understanding of the steps required to meet the goal and accept any challenges that may arise during the process.

Co-ordinate the successful implementation of new versions and releases of systems in your domain, including reviewing release notes and determining the impact of changes
Ownership of small enhancement initiatives from understanding business need, engaging with other technology stakeholders to determine solution to co-ordinating delivery of solution through to completion
Undertake system configuration
Ensure any changes are effectively communicated to impacted areas
Contribute to larger technology projects ensuring these projects deliver technology solutions that meet your business areas' needs
Develop test scripts, co-ordinate and undertake testing
Resolve or assist support teams to resolve incidents and ensure root cause analysis is undertaken. With ongoing/recurring issues, drive problem management and process improvements with relevant support teams
Support infrastructure upgrades
Build strong relationships and meet regularly with your business areas' stakeholders to understand their current and future business needs and help translate these into technology requirements and solutions
Have a strong understanding of technology in your area and how your business areas use their technology to identify system and or process improvement opportunities, and work with stakeholders to advocate for and implement change
Track release cycles for systems in your domain with relevant vendors
Develop documentation for systems and solutions in your domain, anything that is not covered in vendor documentation or business area user guides. Examples might be VA-specific configuration, administrator processes, solutions developed internally and support documents

You'll be great in this role if you…

Tertiary qualification in Information Management, Business Management, etc. or equivalent work experience
2-5 years'+ experience in a systems role, e.g. system analyst, business analyst, systems support
Experience with systems used by Guest Services, AMCO and Cabin Managers in Virgin Australia is highly advantageous (e.g. Sabre Interact, Kiosk/ABD/BDM, VCabin, iFIDS, iGo, PTR, Pax-in)
Experience in an Airport Operations role is advantageous
Sabre interact experience is advantageous
Significant system configuration, support and testing experience
Experience in managing version upgrades and releases
Demonstrated experience with gathering business requirements and translating them into solutions
Project experience
Experience in managing and delivering small enhancements
Ability to co-ordinate version upgrades, maintenance releases and small enhancements
Strong communication skills and a collaborative and flexible approach

We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
Cheaper hospitality, retail, technology, beauty and wellness services
Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
'Dress for Your Day' - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone winsWe're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.Ready to apply?We're ready to hear from you. Apply now.

Virgin Australia

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