To assist in the implementation of the hotel's Marketing Communications Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, all other revenue generating departments.§ 确保酒店行销企划活动与公司营销策略一致，对酒店活动予以适当执行To ensure the Marketing Communications activities are aligned with the Corporate Marketing Strategy, and the Hotel Actions have been implemented where appropriate.§ 协助准备和更新部门运营手册To assist in the preparation and update of the Departmental Operations Manuals.§ 协助准备及更新危机管理计划To assist in the preparation and update of the Crisis Management Plan.§ 定期参加部门行销企划会议，确保根据需求有效开展部门简报和会议To attend regular departmental marketing communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.宾客服务Customer Service§ 确保行销企划部员工为酒店工作人员（内部客人）和部门其他来访者提供专业、礼貌而周到的适当服务To ensure Marketing Communications employees provide professional, excellent service to external customers, as well as internal customers in other departments/complex.§ 礼貌有效地处理所有内外部客人的投诉和询问，全程保证问题解决，达到各方满意并确保此类问题不再重复发生To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily and similar issues will not occur again.