Head of Ecommerce
Joma Jewellery and Katie Loxton
- Banbury, Oxfordshire
- Permanent
- Full-time
- Working with the company Directors and Senior Management to create and maintain the Strategic road map for the global business from an ecommerce perspective
- Ensuring the business meets or exceeds agreed monthly ecommerce sales and targets and trading KPIs
- Ensuring that Ecommerce and Retail Customer Experience teams have the tools and resources needed to meet and exceed agreed targets across each channel
- Building a data driven, analytical approach to enhance continuous improvement of the Ecommerce and Retail Customer Experience channels. Monitoring key metrics and analysing customer interactions to identify trends and react accordingly on a daily, weekly and monthly basis
- Ensuring the team are delivering engaging interactions and exceptional user experiences consistent with our brand values, driving repeat custom and exceptional LTV through various strategies and tactics
- Building best in class, simple to use interfaces that our customers will love and robust systems to ensure everyone has memorable experiences from landing on our site through to order delivery
- Utilising data analytics tools to track key ecommerce metrics and KPIs, analyse performance, and identify areas of opportunity for business growth. Prepare regular reports for Senior Management Team and Directors to provide insights and recommendations
- Continuously reviewing and improving the performance of the Ecommerce and Retail CE teams through data, development, coaching, mentoring and/or training
- Owning the strategic roadmap to lead the way we approach website development, 3rd party integrations and hosting to ensure we have a scalable and robust technology stack that delivers on company objectives and exceeds customer expectations
- Managing external resources and projects, building great working relationships along the way
- Liaising with other departments to lead, manage and deliver a range of digital projects from systems integrations to personalised digital and print processes
- Liaising with other departments to ensure the online business works in synergy with other areas of the business, helping to maximise opportunities across all channels
- Working with our Creative Director, Digital and Brand Marketing teams to ensure the websites are on brand and communicating our core values at all times
- Contributing towards product development, overseeing decisions relating to the website
- Ensuring that all marketing campaigns are properly tracked and analysed
- Running third party marketplaces such as Amazon
- Working alongside the Head of Sales to ensure we are maximising sales at all times across our websites and other marketplaces
- Working collaboratively with Buying and Merchandising teams to understand stock and product coming into the business, feeding back into marketing to ensure risks are managed and opportunities are maximised, whilst keeping the website aligned to product launches
- Working closely with the Merchandising team to ensure the online product assortment is well-curated, up-to-date, and aligned with customer preferences and trends
- Focusing on enhancing the overall customer experience across all touchpoints, from website navigation to post-purchase support, to increase customer satisfaction and loyalty
- Ensuring compliance with payment industry standards and regulations and ensure these are reflected onsite, as well as implementing robust security measures to protect customer data and prevent fraud
- Proactively identifying opportunities for international growth, including localisation of websites, shipping logistics, and compliance with international regulations
- Staying up to date with industry best practices, emerging trends, and technological advancements in Ecommerce, and implement innovative strategies to stay ahead of the competition
- Taking responsibility for the overall security of our websites, ensuring that all security updates are promptly deployed and that you are aware as much as possible to industry threats, malware and potential cyber attacks
- Excellent ecommerce, development and design experience gained within a consumer goods retail environment, preferably in the fashion, jewellery or accessories industry
- Proven to be instrumental in vision and implementation of a company’s digital strategy
- Successfully recruited and managed digital teams and 3rd parties
- Excellent awareness of online promotional tools including web development, web UI/UX design, usability, online media, social media, PPC, SEO and affiliates
- Strong knowledge of Ecommerce platforms and functionality
- Proven ability of building customer databases and maximising the use of data to drive sales
- Excellent market awareness and analytical skills with strong commercial acumen
- Excellent stakeholder management, relationship building skills and ability to influence
- A self-starter with ability to work autonomously and within teams when necessary. Elements of entrepreneurialism yet guided by clear analytical skills to demonstrate return on investment and justification for actions
- Accountable by nature with the desire to make an impact, keen to take ownership in a role with confidence and enthusiasm
- A strong portfolio clearly demonstrating an ability to approach different projects from the brands perspective keeping within their core values and design
- A positive and inspiring team player with excellent communication skills across all levels
- Ability to manage multiple projects within tight deadlines
- Advanced knowledge of Magento, Netsuite, Google Analytics, DataStudio, Tag Manager, Content Square
- A competitive salary
- 25 days holiday rising to 27 with length of service, plus bank holiday
- A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our
- An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal