Customer Success Manager
efficy
- Storstockholm
- Permanent
- Heltid
- Customer onboarding, training, and consultancy support
- Follow up on customer experience once they use the solution
- Proactively communicate product vision & roadmap, new features and platform capabilities
- Identify potential upsell and cross-sell opportunities
- Assist customers with support issues and collaborate closely with our Customer Service team, Professional Services, and Sales executives
- Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
- Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices
- Analysing customer data and helping them discover aspects of the product that are most beneficial to them
- Your performance will be measured based on the NPS, CSAT, customer retention rate, and churn rate.
- Customer-centric mindset with a high interest in software/CRM/Martech technologies
- Experience in customer-facing interactions on an operational level
- Strong communication and presentation skills
- Highly organized and able to multi-task
- Possess an aptitude for learning and using new software
- Experience working in CRM software platforms is an advantage.
- Experience in similar roles such as technical consultant, software trainer, and onboarding consultant is a plus.
- Social, analytical, and a "hands-on" mentality
- Independent, accurate, stress-resistant, team player
- Fluent in Swedish and English, other Nordic languages are beneficial
- A competitive salary package with a bonus system and a referral program
- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
- High flexibility and hybrid work is part of our DNA
- State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
- International growing opportunities and internal mobility
- Events: team lunches, after work, sports, trips
- Learning opportunities: languages, tech, product, sales techniques, leadership