Case Manager
Domino's Pizza
- Ann Arbor, MI
- Permanent
- Full-time
- Field incoming requests for assistance from Domino’s Pizza team members
- Collect details of circumstances related to team member’s situation including, but not limited to job related information, income/expense data, & other case details
- Conduct necessary due diligence and investigate any questionable aspects of the case
- Acquire necessary back-up documentation and contact supervisors/directors
- Discuss cases with colleagues and make timely recommendations for allocations in alignment with guidelines
- Prepare check requests and corresponding bank checks
- Create reports, track disbursements and adhere to budgets
- Assist with all incoming department mail
- Assist with coordination of department fundraising activities including but not limited to payroll deduction drives, silent auctions, raffles, & other events
- Make presentations and speak to various Domino’s groups
- Participates in and leads (when applicable) projects as assigned by Case Management Director
- Other duties as assigned
- Four-year collegiate degree or five years work experience equivalent in social work, communications or related fields
- Thorough knowledge of Microsoft Office; knowledge of case management software preferred
- Excellent communication, problem solving and decision-making skills
- Strong organizational and time management skills; able to multi-task
- Excellent phone skills and willingness to communicate with Domino’s employees and Franchisees daily
- Must be a self-starter with proactive thinking capabilities
- Bi-lingual preferred but not required