Admin Officer- Newry

• Encourage and empower claimants to enhance their digital skills, aiding in the management of their digital accounts independently.
• Motivate and guide claimants to utilize online channels effectively for streamlined processes.
• Ensure each interaction with claimants is meaningful, helping them understand the impact on their labor market activity.
• Adapt effectively to changes, aligning with the business’s vision.
• Comprehend the complete claimant journey and its implications on various areas.

• Take ownership of personal development, utilizing learning and development tools effectively, including enhancing digital capabilities.
• Foster strong business relationships with colleagues to facilitate smooth transitions where necessary.
• Build constructive partnerships with External Delivery Partners.

• Collaborate within a multifunctional administrative team, providing both back-office and front-office support as required.
• Act as the primary point of contact for claimants, addressing queries and providing assistance, especially for non-standard cases like foreign nationals.
• Ensure accuracy and completeness of claimant information and documentation, guiding claimants through the process.
• Verify claimants’ identities and conduct interviews as needed, updating relevant systems.
• Educate claimants on their responsibilities regarding reporting future changes and managing job search activities.
• Provide financial support and guidance as necessary, ensuring appropriate action is taken in cases of unacceptable customer behavior.
• Offer advice, guidance, and support, even in challenging customer situations, directing claimants to relevant resources.

• Familiarity with system, benefit systems, fraud referrals, and complaint processes.
• Understanding of principles.
• Ability to plan and organize work independently.
• Effective communication and customer service skills, including coaching abilities.
• Strong numeracy and literacy skills.
• Adherence to Corporate Objectives.

• 5 GCSEs including Maths & English graded A to C or equivalent Level 2 qualifications (Evidence required).
• Successful candidate will undergo an Access NI check.

The Recruitment Co.