Workforce Analyst- Patient Communication Center
UCLA Health
- Agoura Hills, CA
- $64,800-137,600 per year
- Permanent
- Full-time
- Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. * Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of services. * Skill in speaking clearly and using appropriate grammar. Must have pleasant and courteous telephone voice and manners. * Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. * Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. * Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors. * Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment. * Skill to organize workflow to accomplish established objectives. * Ability to establish cooperative working relationships with administrators, physicians, peers, and the public. * Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. * Advanced organizational skills to ensure a workable, efficient office. * Strong analytical skills, ability to parse complex data sets and identify trends * Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, CareConnect, and the internet. * Typing skills to prepare forms and correspondence with speed and accuracy. * General knowledge of medical procedures and terminology.