Traffic Management Center Operator- Myrtle Beach

Vaxcom Services

  • Myrtle Beach, SC
  • Permanent
  • Full-time
  • 25 days ago
We harness the power of innovation so that you can change the world and help our customers solve their most complex challengesRemote Type Globe IconLocation Pin IconUnited States of AmericaUS - SC, Myrtle BeachReq ID IconR153141Category:Accounting/Finance/AdministrationIn a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.Job Description:Traffic Management Center Operator (TMC)Our Traffic Management Center Operator positively impact lives every day! With Parsons, you will handle a variety of customer issues while delivering world class customer service! In this role, you will support our Department of Transportation clients to monitor roadways and help manage traffic events/incidents to ensure the right personnel are dispatched to handle the problem. You will be answering and responding to calls from the public, and will communicate, coordinate, and collaborate with our teams using various tools like our Advanced Traffic Management System (ATMS), and other traffic monitoring equipment. Once you receive calls, your goal will be to help resolve traffic incidents by escalating issues through the appropriate channels like other Traffic Management Center staff, Highway Patrol, and partner agencies, like Fire and Rescue and other emergency responders.If you have great communication skills, a passion to help others, and are great with the small details, then this could be a great career for you! We offer great benefits, extensive training, continuing education assistance to obtain your Associates or bachelor's degree, and a long-term career!These positions will require working weekends, some holidays and over-time is paid at the time and a half rate of pay.Location: Myrtle Beach, South CarolinaStatus: Full-timeHours: Day to evening shiftsTraining: Will receive six weeks of paid on-site trainingResponsibilities include:You are in the middle of the action in this role!Observe traffic incidents on traffic monitoring equipment (CCTV, Real Time Data, etc.)Once a traffic incident is observed, notify SCDPS (Highway Patrol) of incidents and stranded motorists. Communicate and coordinate incident information with local SCDOT maintenance and District staff as neededDispatch State Highway Emergency Program (SHEP) Responders and provide other appropriate response agencies of scene detailsProvide information to motorists by displaying messages on Variable Message Boards (VMS), Dynamic Message Boards (DMS), and Highway Advisory Radios (HAR) through our Traffic Management System, to advise the public of incidents, that may impact traffic flow.Input data into the SCDOT ATMS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in 511. All information must be keyed in accurately and in a timely manner to prevent future delays or accidents.Compile reports of routine incident response activities, log daily, all major incidents, construction, maintenance, and unusual occurrences.Responsible for operations of SCDOT's role in the "Child Amber Alert" program, including proper operation of ITS (VMS, DMS, HAR) equipmentCoordinate with emergency services and external organizations to create accurate and timely records of the event, follow standard procedures, and take the initiative to ensure the highest levels of customer service are maintained.Monitor the operation of the network by analyzing information from the GIS, Police Services, traffic management systems, including CCTV, historic and predicted traffic patterns.Minimum Requirements:High school diploma with a minimum of 6 months related experience in a customer service, operations, or a comparable field in which you are interacting with the public, using the phone, and computer equipment.Prior work experience in a call center, or 911, Dispatch, Towing, EMS and/or Fire, or military operations center preferred.Must have experience working with the public using a phone, display a calm demeanor and good communication skills.Must have computer/data entry skills and must understand how to navigate the internet and utilize MS Outlook for email communication. Must be able to type error-free and self-check your data entry.Must be able to follow directions and communicate calmly, clearly, and effectively, to customers, colleagues, state agencies, and the public via the phone and in written format, especially in a crisis.Must have the ability to follow written and oral instructions and handle multiple priorities.Must be able to work flexible work hours including holidays.Minimum Clearance Required to Start: Not Applicable/NoneThis position is part of our Critical Infrastructure team.For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions-and to help them see new possibilities.Salary Range: $13.22 - $22.50We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by customer requirements and some cases federal, state, provincial or local mandates.Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!Share This JobOUR MISSIONWe're committed to delivering innovative infrastructure, defense and security solutions to enable a sustainable, safer, smarter and more connected world.ABOUT USFounded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow's solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.
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Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.PARSONS IN CANADAParsons has contributed to major infrastructure projects in Canada since the 1940's, helping to design and build many well-known landscapes across the country, including the Regina Bypass, Turcot Exchange, Kicking Horse Canyon, Olivier-Charbonneau Bridge, and the Edmonton Light Rail Transit. Our markets are diverse, including Bridge, Tunnel, Road and Highway, Aviation, Rail and Transit, Smart Vehicle Solutions, Smart Mobility, Integrated Delivery, Environmental Remediation, Mining and Reclamation, and Water/Wastewater, as well as serving numerous industrial clients. The Parsons' signature stands out and our achievements have been recognized via numerous awards for innovation and quality, particularly in long-span bridges, complex brigles, and major road networks expansions. Our teams work across Canada in many provinces, including Alberta, Ontario, Manitoba, British Columbia, Quebec, Saskatchewan, Northern Territories and the Yukon.‍Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.For more about Parsons, visit and follow us on , , , and .4 Continents75+ Years17,000+ Employees80+ LanguagesCOMPETITIVE BENEFIT OFFERINGSFinancial WellnessWe care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.Work Life HarmonyBalance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.Career DevelopmentWe are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.Veteran SupportWe provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.Mind & BodyAt Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.HealthHealth is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.Want to learn more about the benefits eligible for the Parsons' location you are interested in? Connect with one of our recruiters for further detail.Parsons has a long-standing reputation as an industry leader in domestic and international engineering and construction projects. The company also has a solid history supporting federal government work.”Chris
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OFFICERSIMILAR OPPORTUNITIES01Infrastructure - North AmericaOntario,California02Infrastructure - North AmericaWinnipeg,Manitoba03Infrastructure - North AmericaIrvine,CaliforniaFollow Us To Stay Updated‍Be the first to receive updates about Parsons news, events, and innovations.

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