Web customer support representative

OVHcloud

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 14 días
Web customer support representative M/F/XYour main responsibilitiesAs a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.
In addition, you are also responsible for commercial activities in order to develop existing customers.Your future impactIn 6 months you will have accomplished
  • Inform and help customers via email, chat and phone on OVHcloud products and services
  • Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)
  • Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations
  • Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar
And in 1 year you will have mastered
  • Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
  • Provide pre and post-sale commercial support
  • Deal with customer's requests and questions related to payments and invoices (billing)
  • Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
...Skills required :
  • Basic technical knowledge in web products: domains names, web hosting, emails, etc.
  • Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
  • General knowledge of Linux and Windows Server
  • PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Strong teamwork skills, positive attitude, dynamic and enthusiastic
  • Passionate for technology and willing to learn and develop himself/herself
  • Fluent Spanish language is mandatory
  • English knowledge is mandatory (
B2) * Additional language mandatory among: Italian, Polish, German, or FrenchRECRUITMENT PROCESS1. Meeting within 2 to 4 weeks with our hiring officer: Belén2. Interview with the manager: Joaquin3. Possible meet & greet session with the team or a coworkerCompte Épargne Temps (CET)
Intéressement
Plan d’Épargne de Groupe (PEG)
Plan d’Épargne pour la Retraite Collectif (PERCO)Carte Ticket Restaurant
RTT
Mutuelle et prévoyance d’entreprise*
Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée*
Subventions sport & vacances
  • pour tous les membres d’un même foyer
JOINING THE OVHcloud JOURNEYOVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself!SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENTData has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign🔗TO GO FURTHERDiscover some of our passionate employees and explore their occupations at OVHcloud!Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.🔗YOUR JOBWeb customer support representative M/F/XYour main responsibilitiesAs a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.
In addition, you are also responsible for commercial activities in order to develop existing customers.Your future impactIn 6 months you will have accomplished
  • Inform and help customers via email, chat and phone on OVHcloud products and services
  • Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)
  • Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations
  • Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessar
And in 1 year you will have mastered
  • Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
  • Provide pre and post-sale commercial support
  • Deal with customer's requests and questions related to payments and invoices (billing)
  • Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
...Skills required :
  • Basic technical knowledge in web products: domains names, web hosting, emails, etc.
  • Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
  • General knowledge of Linux and Windows Server
  • PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Strong teamwork skills, positive attitude, dynamic and enthusiastic
  • Passionate for technology and willing to learn and develop himself/herself
  • Fluent Spanish language is mandatory
  • English knowledge is mandatory (
B2) * Additional language mandatory among: Italian, Polish, German, or French

OVHcloud