Hotel Guest Relations Executive
Iconic Luxury Hotels
- Chelsea, South West London
- Permanent
- Full-time
- Monthly service charge
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
- Exclusive team rates with Relais & Chateaux properties worldwide
- Exclusive team rates with London & Regional properties worldwide
- Discounts on spa treatments and products
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Access to our employee assistance programme
- …and so much more.
- To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
- To take pride in maintaining a high standard in personal appearance and demeanour.
- To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
- To ensure all arriving Hotel guests' cars are parked, if required.
- To be familiar with all reservation tasks in order to cover this function should it be required
- To be confident in the delivery of all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and when required the role of the Night Manager .
- All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
- To be fully aware of the Hotel's Fire Safety procedures and Health & Safety regulations.