about the roleMain Responsibilities:Work in collaboration with different entities to deliver service requested by the client.Prepare and validate data configurations of network equipment (routers, switches).Escalate to appropriate department if configuration is not correct.Ensure proper instructions are given to first level support and to provide solutions to problems encountered.Analyze and troubleshoot standard/complex incidents and changes raised by our customers.Restore service as quickly as possible following a service outage-type Incident.Participate actively in Continuous Service ImprovementEnsure routine administration tasks such as user and service management, SLA analysis and other relevant activities are properly handledTroubleshoot and resolve incidents escalated from L1 team.Escalate to Soutien Metier and lead TSC teams on Incidents with the relevant investigationAs appropriate, gather data and lay groundwork for Root Cause Analysis of failed productions.about youRequirementsDegree/Bac+2/+3 in Networking or Communication or Information Technology or any related Engineering fieldProficient in Cisco or/and Juniper – CCNA/CCNP level would be an advantage1 year working experience in IT or Telecom is desirableadditional information.contractRegular
