Reservations Manager - Hilton New Orleans Riverside
Hilton
- New Orleans, LA
- Permanent
- Full-time
- Career Growth & Development
- The Go Hilton travel discount program
- Competitive wellness benefits
- Team Member Resource Group
- Recognition and rewards programs
- And so much more
- Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
- Serve as liaison with Reservations teams company-wide
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
- Recruit, interview and train team members
- Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
- Develop and revise forecasts
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability