Senior Customer Success Manager - Programmatic
Genius Sports
- London
- Permanent
- Full-time
- Ownership of Tier 1 accounts
- Oversee and implement client strategy across their sub-set
- Forecasting spend and revenue for each of their client accounts.
- Ultimately are responsible for securing client retention and driving adoption growth.
- Mapped to the middle tier decision makers and technical buyers at Tier 1 organizations
- Working alongside the CS Director and/or Director Growth for Discovery of Upsell and any Cross Sell opportunities
- Accountable for:
- Client Strategy, Strategy Reviews & QBRs
- Campaign Activation & QA
- Analysis
- Troubleshooting
- Service
- Process
- Owns and is responsible across Tier 2, 3and 4 accounts
- Mapped to senior and middle Tier 2 & 3 Key Stakeholders
- Accountable & Responsible for:
- Account Strategy, Strategy Reviews & QBRs
- Campaign Activation & QA
- Analysis
- Troubleshooting
- Service
- Process
- Contribute in conjunction with CS Director / Director Growth for strong POVs around Genius Marketing Suite products and industry topics and working with respective individuals on CS leadership team.
- 5 years+ experience in Digital media and/or Customer Success
- Proven success in managing a customer portfolio and exceeding client expectations.
- Experience of Demand Side Platforms and Ad Serving technologies is essential
- Excellent communication and organisational skills with the ability to build rapport and trust.
- Strong analytical skills and uncompromising attention to detail
- Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
- A keen interest in digital media and ad tech.