Technical Account Manager

Adjust

  • 北京市
  • 长期
  • 全职
  • 17天前
Get to know Client Services/ The DepartmentOur Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product.Make an Impact/ The role:As a Technical Account Manager, you will be part of China TAM team based in Beijing, and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust. You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.Empower Your Potential/ Responsibilities:
  • Technical contact for your clients within Adjust
  • Support your clients on how to best use the Adjust product and help them resolve any technical challenges
  • Provide daily support and have check-in calls with your client base
  • Work with a global Support team
Bring Your Knowledge/ Experience & Qualifications:
  • Experience in a client facing role in advertising technology
  • Excellent communication skills in English and Chinese to work with our clients in China
  • A grasp on basic data analysis technique
  • Proficiency in Excel, and command-line tools like Grep and SQL
  • An ability to break down complex topics in simple terms to ensure client understanding
  • Strong attention to detail
  • Willingness to travel (when relevant again)
Enhance Your Experience / Perks & Benefits:
  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
  • International, diverse teams with a strong focus on transparency, feedback and fun
  • Education opportunities for ongoing professional development & continuous learning
  • Company onboarding program where you'll learn the ins-and-outs of our product with your fellow newbies
  • Flexible workplace policy, allowing you to work either from home or our office space
  • Generous vacation policy with flexible vacation days
  • English Classes to enhance your collaboration with global colleagues and friends
  • WFH program with remote online events (Coffee chats, team events, games, etc.)
  • Wellbeing support with qualified therapists
  • High end additional health insurance plan
  • Monthly perk stipend to choose the perks that matter most to you

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