Global Payroll Implementation Specialist (Finland, Denmark, Norway)
Remote Technology
- København
- Permanent
- Fuldtid
- Serve as a primary point of contact for customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
- Analyze customers' payroll needs and provide appropriate recommendations.
- Direct and manage the implementation of new customers from the start of the relationship, including:
- Obtaining all required customer and employee's payroll data information for new customer payroll set-ups per legal entity.
- Configuration of Remote Global Payroll system on a customer by customer basis.
- Coordination of parallel payroll runs.
- Verify payroll and tax set up is compliant with country specific government regulations.
- Coordination and communication of payroll Go-Live.
- Handing over an accurate payroll to our Remote Global Payroll Operations team.
- Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.
- Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.
- Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.
- Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
- Maintain confidentiality of all customer and employee information.
- Help in the creation and maintenance of the process documentation.
- 5+ years of Global Payroll Experience with Finland, Denmark and/or Norway.
- 3+ years of Global Payroll Customer Implementation experience, with Finland, Denmark and/or Norway payroll software.
- Excellent understanding of end-to-end payroll processes and HR.
- Work experience in regional / global payroll operations and statutory requirements.
- Excellent data management skills with high accuracy and attention to detail.
- Experienced in handling multiple projects with multiple stakeholders.
- An analytical mindset with great problem-solving abilities.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Team player with the ability to work independently and take own responsibility.
- Customer-Care oriented mind set.
- Is a productivity geek and will constantly think of ways to improve and speed up their work.
- Proficient in using Google Sheet or Excel.
- Ability to work within a MacBook Pro environment
- You understand the need and idea to work largely
- It's not required to have experience working remotely, but is considered a plus.
- Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack and Salesforce.
- Not required but is considered a plus if you have working knowledge of Mepco/Accountor, Lessorlon or Visma payroll software.
- You'll report to: Director of Global Payroll Experience
- Team: Global Payroll Experience - Global Payroll Implementations
- Location: Norway, Finland or Denmark
- Start date: As soon as possible
- Interview with team members
- Interview with hiring members