Senior ICT Change Management and Comms Manager
Singtel
- Singapore
- Permanent
- Full-time
- Work closely with project team and business change champions to develop adoption and communication plan
- Drive onboarding of external and internal customers
- Define and track success metrics
- Change Management and Communication Lead for new system project
- Drive and develop change management and communication plan
- Collaborate closely with project management team, business stakeholders and vendor to align on Change Management plan, communication materials and project timelines
- Oversee delivery of communication to impacted employees to ensure information provided is accurate and comprehensive
- Define and track success metrics
- Develop materials to support communication of strategic projects at key events (E.g. Townhalls, Product launches/’Go-live’, Kick-off)
- Lead Overall Change Management and Communications for Platforms Transformation
- Develop content for all Platforms Transformation communication activities, including quarterly updates, Business Units’ communication activities, and Leaders briefing
- Work with Enterprise Platforms and Transformation change agents in planning and execution of events (e.g. off-site, get-together)
- Inject new ideas from time to time to ensure effective communication and engagement
- Perform proactive research to stay abreast with Change and Communications methodology and practices to provide meaningful support to the project team and various stakeholders
- Provide required support to Group-led events & updates such as Kick-off, Digitalisation Events
- Bachelor’s degree from established university in Business or Philosophy or Communications
- Around 8-10 years of industry experience in Telco and ICT
- Experience in transformation change management
- Experience working across different cultures and geographies
- Experience in large scale project management – preferably in roles such as Organisation Design, Program Management Office (PMO) and Communications
- Change management framework e.g. ADKAR
- Excellent corporate writing and storyboarding skills
- Proficient in power point, word and excel
- Ability to coordinate workshops / focus group sessions
- Ability to distill complex information and translate into layman’s terms