Job Description Primarily responsible for managing shift manager operations and achieving shift targets KEY RESPONSIBILITIES: You will: FINANCIAL Key Result Area 1: Cost Management Accountable for managing specific P&L line items which may include but not limited to Cost of Sales, Labor Cost, and Operating expenses. Ensures sales and cost management targets are translated to specific shift targets Develops pre-shift plans and outlines steps in order to achieve daily sales projections, targeted transaction count and average check. Manages food and labor cost during the shift by controlling food wastage and proper labor positioning. CUSTOMER Key Result Area 2: Managing Service Standards and Marketing Programs Execution During the Shift Engages with customers and role models service standards. Handles customer complaints in accordance to the client's customer complaint resolution and escalation procedures. Monitors and troubleshoots barriers to service and delivery time during assigned shift. Executes proper placement and assembly of merchandising materials (point of purchase materials, updating and cleanliness of menuboard, etc.) Incorporates execution and monitoring of ongoing marketing promos. PROCESS Key Result Area 3: Restaurant Systems Execution through Effective Shift Management Executes store operational efficiencies by effectively managing Food production, Food Safety, Equipment and Maintenance, and Safety and Security systems. Performs purchasing, ordering and inventory management tasks. Evaluates achievement of shift targets versus actual and makes the necessary endorsement to the next manage PEOPLE Key Result Area 4: Staffing and Scheduling Communicates shift targets to team members, motivates and guide as needed. Implements staff schedule according to plan. Checks staff schedule and complete position plan. Monitor actual sales projections vs. the number of staff and adjusts accordingly Qualifications: Bachelor's Degree in Hotel and Restaurant Management or Business Management-related courses At least Two (2) years related Operations experience in a Supervisory Preferably in Casual or Fine Dining Restaurants Computer skills including some Microsoft software and register skills Adept in computer operations and usage of simple office machines (i.e. fax, scanner) Project Management Skills Customer Orientation Judgment and Decision Making Coaching Delegation Performance Management Work Schedule : Shifting / 6 days a week Work Location : Quezon City