Customer Service Advisor
Resource Management Solutions
- Newton Aycliffe, County Durham
- £28,500 per year
- Permanent
- Full-time
- Responding to social media content.
- Providing technical support to the customer service team.
- Handling high volume telephone calls in areas such as parts sales, technical enquiries, general enquires and providing product information.
- Responding to consumer correspondence and e-mails
- Duties will include advising on technical issues on our full range of consumer equipment.
- Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK.
- Providing technical support via the helpdesk for all group consumer products.
- Providing customer answers to social media questions
- Keeping accurate records on applicable systems
- Robotic mower installation advice
- Supporting the customer service team calls during as the business requires
- Being a team player, but able to work on own initiative.
- Have technical knowledge of products.
- Being able to clearly investigate and explain technical solutions to the customer service team and to end customers.
- Preferably, you will be qualified to “GCSE”/A level or above in Math’s.
- You will have excellent communication and organisational skills, good grammar and be PC literate.
- A good knowledge of and experience using Microsoft Office applications.
- A good knowledge of social media content.
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