Senior Support Engineer for Aerospace Defense Government Key Accounts
National Instruments
- United Kingdom
- Permanent
- Full-time
- Provide paid consultation and premium support services to NI ADG accounts.
- Collaborate with sales and pre-sales engineering teams to uncover and execute technical consulting engagements.
- Resolve issues by applying deep technical knowledge, complex problem-solving skills, and collaborating with a global network of peers.
- Proactively develop and maintain a deep understanding of NI products and systems through formal training and continuous self-development.
- Take ownership of internal product and system escalations, interfacing with R&D when needed.
- Publish customer facing knowledge base content.
- Report product issues or bugs to R&D.
- Mentor junior colleagues in area of specialization.
- Eligible for SC/DV security clearance - a must
- 3-5+ years working experience with NI software/hardware tools.
- Proficiency in text-based programming (e.g. C++, Python, .NET)
- BSc/BEng/MS/PhD in an Engineering or Computer Science discipline.
- Experience with a demonstrated ability in problem-solving, effectively diagnosing technical issues, and proposing reasonable solutions.
- Willingness to travel up to 15% within UK/Europe
- NI certifications (e.g. CLA, CLD, CLED, CTA, CTD)
- Experience working in Aerospace, Defense, Government industries
- Support or customer facing experience
- Ability to independently identify and solve application-specific system engineering problems.
- Effectively interact and communicate with customers, account teams, R&D, and management.
- Strong problem-solving skills, work ethic, growth mindset, and drive to succeed.