Customer Success Manager
net2phone
- Ottawa, ON
- $45,000-60,000 per year
- Permanent
- Full-time
- Would you like to start work every day knowing you're helping bring solutions to Canadian's leading businesses?
- Do you love overcoming challenges and solving problems?
- Are you curious and like to continuously learn?
- Are you adaptable and can change direction with ease when needed?
- Can you manage multiple detail-oriented tasks without breaking a sweat?
- Most importantly...Do you want to work with a brilliant team of high-performers who have a lot of fun together?
- Build and maintain strategic relationships with our customers and advocate on their behalf.
- Proactively identify opportunities to provide additional value for our customers.
- Identify early churn risk and master churn risk resolution.
- Refine your negotiation skills during renewal and upsell conversations.
- Identify opportunities to expand accounts, as well as support accounts through their business changes.
- Help our clients adopt and leverage all of our communication tools to best support their business.
- Liaise with our onboarding, technical support, billing and sales teams as needed.
- Become a product expert; who can relate the product to a variety of business models.
- Assist in the design and implementation of Customer Success best practices and trends.
- Learn to use industry leading SaaS technologies like Slack, Salesforce and more!
- 2-3 years of customer experience
- Outstanding organizational skills with a strong attention to detail
- French-English Bilingualism is preferred, but not mandatory
- Never-ending curiosity (you're going to meet a lot of different businesses!)
- Join an amazing team culture who values work life balance.
- Accessible team socials (virtual and in person).
- Learning opportunities and growth.
- Paid time off, sick & family days as well as paid volunteer days.
- Ability to work remotely.
- $2,000 in health & wellness benefits