Online Customer Service Advisor (West End, London)

Zachary Daniels

  • Central London
  • £33,000-35,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
DescriptionONLINE CUSTOMER SERVICE ADVISOR | LONDON | LUXURY BRAND | UP TO £35,000This is an exciting opportunity for a Customer Service Adviser to join an iconic luxury brand rich in heritage, based in their head office customer relations team in Central London. You will be joining a dynamic team, responsible for following up on all interactions from customers via telephone, email and chat advising them and developing sales.This role is full time 37.5hrs (Monday - Saturday), shifts between 9.45 - 7pm for a 12-month fixed term contract.Customer Service Advisor responsibilities:
  • Acting as the first point of contact for all queries in our customer relations centre.
  • Use our online platform to reply to all customer enquiries over email, call and online chat.
  • Dealing with customer queries and complaints.
  • Maintaining customer satisfaction and drive continuous improvement with the team
  • Assisting customers making contact with the boutiques
  • Provide information on procedures such as returns or availability of products
  • Ensuring all customer enquiries are dealt with in professional and timely manner.
Customer Service Advisor experience required:
  • Experience of working in a customer service or e-commerce head office environment
  • The ability to build rapport and trust with customers.
  • Self-motivated and able to multi task
  • Team player
  • Professional and able to stay calm under pressure
  • Excellent communication skills (spoken and written)
  • Competent with Microsoft Office - Word/Excel/Outlook
In return offering a salary up to £35,000, plus excellent company benefits.Zachary Daniels is a Niche, National & International Recruitment Consultancy.Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics** NOTE - All emails from will be sent from the following domain @ & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **BBBH29904

Zachary Daniels